Service Delivery Controller Jobs In Dubai | Dnata Airline Jobs 2023
Service Delivery Controller Jobs In Dubai | Dnata Airline Jobs 2023
Service Delivery Controller Jobs in Dubai | Dnata Airline Jobs 2023
About Dnata Group:
Dubai National Air Travel Agency is an Emirati airport services provider which provides aircraft ground handling, cargo, travel, and flight catering services across five continents.
1- Service Delivery Controller (Standards, Quality & Procedures)
Full Time
Dubai, UAE
Responsibilities:
A- Create and maintain a holistic approach to staff training within cost centres by identifying and recommending the training requirements and ensure all staff are updated on SOPs for relevant areas of Operations.
B- Ensures that close professional relationships are maintained with all external contacts including customer airlines, third party suppliers and government agencies. Support business units to ensure quality and profitable services are performed as per the agreed SLA to maintain high levels of customer satisfaction.
C- Assist with continuous improvement projects as directed by the department management, in various areas of the business, included but not limited to cost control, improvements on efficiency and productivity in accordance with standards and regulations.
Requirements:
A- Degree or Honours (12+3 or equivalent).
B– Graduate for non-specialist role.
C- Graduate in a specific area for specialist role