Dubai Mall Careers 2023 – IT Specialist

JOB DESCRIPTION:

This function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms & other facilities, by delighting them from Check in until Check out.

JOB RESPONSIBILITIES:

• To provide additional functionality to the business by using the appropriate tool sets to enhance hospitality applications and develop reports, workflows, enhance features to maximise the business ROI, ensure the efficiency of service and provide enhanced services to associates/ambassadors.
• To specify, implement, install and configure new front of the house guest facing hospitality applications assigned to analyst’s specialty area and ensure that the product meets the needs of the business, liaising with the IT Applications Manager, Project Manager and vendors where necessary.
• To provide on-going technical maintenance and usage support of assigned Hospitality applications in order to maintain their reliability and business benefits and liaise with vendors for support escalations.
• To provide second level support for specific applications hosted at business unit level.To analyse, define and implement interfaces between hospitality applications to provide integrated solutions.

JOB REQUIREMENTS:

• The ability to communicate technical information in a non-technical language to users.
• Be able to manage your own workload while working on multiple projects with multiple priorities where priorities and circumstances often change.
• Experience in handling hospitality application implementation projects.
• Three-year college diploma or university degree in computer systems design or computer science, and/or 4 years equivalent work experience in Hospitality applications.