Customer Experience Executive Jobs In Dubai At Al Tayer Group
Customer Experience Executive Jobs In Dubai At Al Tayer Group
Customer Experience Executive Jobs in Dubai at Al Tayer Group
About Al Tayer Group:
Al Tayer Group is a privately held holding company established in 1979. Currently the group has operations in 6 countries in the Middle East, including nearly 200 stores and 23 showrooms in multiple markets in the Middle East. The company is headquartered in Dubai, UAE and employs nearly 9,000 people.
1- Senior Customer Experience Executive
Full Time
Dubai, UAE
Responsibilities:
A- Lead a CX program in pursuit of advocating, evangelizing, and leveraging insights to improve our customers’ journey and overall experience.
B- Partner with Data Science and Analytics teams to build a CX issue-to-solution reactive and predictive model.
C- Create specific recommendations and action plans to drive product, people, and process improvement strategy across every customer touchpoint.
Requirements:
A- Graduates Degree, preferably in Business Administration, Mathematics & Statistics, Business Administration, Engineering, or related field with a strong emphasis on data.
B- Customer Experience (CX) related Certification (eg CCXP) Years of Experience.
C- Minimum 5-7 years’ experience in CX/VOC program management.
